Privacy Policy

Last Updated: December 11, 2025

1. Introduction

This Privacy Policy explains how Techno Consultancy (UK) Limited (“Techno Consultancy”, “we”, “our”, “us”) collects, uses, discloses, and protects personal data when you visit our website, communicate with us, or use our AI, technology, and consulting services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK privacy laws. By using our website or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Techno Consultancy (UK) Limited
Company No: 05236596
Registered in England and Wales
Registered Office: 4 Blackburn Road, Accrington, Lancashire, BB5 1HD, United Kingdom

Techno Consultancy provides digital transformation, AI engineering, machine learning, automation, and related technology consulting services to clients worldwide.

For most personal data collected through our website and direct communications, Techno Consultancy acts as a Data Controller. When we process personal data on behalf of our clients as part of service delivery (for example, in client datasets used for AI or automation projects), we act as a Data Processor in line with our contractual obligations.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Data You Provide Directly

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title or role
  • Details of your enquiry or message
  • Subscription preferences (e.g., newsletters, marketing communications)
  • Information shared during meetings, discovery calls, and client onboarding
  • Contract, billing, and payment-related details (for clients and suppliers)

3.2 Data Collected Automatically

When you visit our website, certain data may be collected automatically, such as:

  • IP address
  • Device identifiers
  • Browser type and version
  • Operating system and platform
  • Pages visited, time spent on pages, and navigation paths
  • Referring URLs (how you reached our website)
  • General location based on IP address (where applicable)
  • Cookies and similar tracking technologies

For more information, see Section 9: Cookies & Tracking Technologies.

3.3 Client Project Data

As part of providing AI, machine learning, automation, and software development services, we may process client-supplied datasets that could include personal data (for example, customer records, usage logs, or business data).

In these circumstances, we act as a Data Processor, and we only process the data:

  • In accordance with written contracts and client instructions
  • For the agreed purposes
  • With appropriate technical and organisational security measures

3.4 Special Category Data

We do not intentionally collect special category data (such as data concerning health, biometric data, or data revealing racial or ethnic origin) through our website or general marketing activities.

If special category data needs to be processed as part of a contracted project, this will be explicitly agreed in advance, subject to strict safeguards, and covered by appropriate contractual and data protection arrangements.

4. How We Use Your Personal Data

We use personal data for the following purposes:

4.1 To Provide and Improve Our Services

  • Delivering AI, machine learning, automation, and technology consulting services
  • Managing project communication and coordination
  • Understanding client requirements to design and tailor solutions
  • Operating, maintaining, and enhancing our services, platforms, and tools

4.2 To Communicate With You

  • Responding to enquiries, demo requests, and support requests
  • Scheduling calls, meetings, or consultations
  • Sending service-related communications and updates
  • Sending newsletters, insights, and marketing communications where you have opted in or where permitted by law

You can opt out of marketing communications at any time by using the unsubscribe link in the email or by contacting us directly.

4.3 For Business and Administrative Operations

  • Managing contracts and client relationships
  • Billing, invoicing, and accounting
  • Analysing website performance and usage to improve user experience
  • Conducting internal reporting, forecasting, and business planning
  • Running marketing and lead generation campaigns

4.4 Legal, Regulatory, and Security Purposes

  • Complying with legal and regulatory obligations
  • Responding to lawful requests from public authorities
  • Detecting, preventing, and investigating fraud, abuse, or security incidents
  • Establishing, exercising, or defending legal claims

5. Legal Bases for Processing

Under the UK GDPR, we must have a lawful basis to process personal data. Depending on the context, we rely on one or more of the following:

5.1 Consent

  • When you subscribe to newsletters or opt into marketing communications.
  • When you consent to certain cookies or tracking technologies (where required).

5.2 Performance of a Contract

  • When processing is necessary to enter into or perform a contract with you or your organisation (e.g., delivering services, handling enquiries from prospective clients, managing subscriptions you request).

5.3 Legitimate Interests

  • When processing is necessary for our legitimate business interests, and those interests are not overridden by your rights and freedoms (for example, website analytics, business development, improving services, ensuring IT security, and certain types of B2B communications).
  • We balance our interests with your privacy rights and will not use personal data for activities where the impact on you outweighs our interests.

5.4 Legal Obligation

  • When processing is necessary to comply with UK laws, regulations, or court or regulatory orders (for example, tax, accounting, or reporting obligations).

5.5 Processing as a Data Processor

  • When we act on behalf of our clients to process personal data included in client datasets. In these cases, the client is responsible for identifying and communicating the lawful basis for processing.

6. How We Share Personal Data

We do not sell your personal data.

We may share personal data with:

Service Providers and Sub-Processors

Providers who support our operations, such as cloud hosting, email service providers, CRM platforms, analytics providers, task management tools, and payment processors. These parties are only permitted to process personal data on our instructions and must implement appropriate security measures.

Business Partners

Trusted partners or subcontractors who help deliver or support our services. Where required, we enter into appropriate data processing agreements.

Professional Advisers

Lawyers, auditors, accountants, and insurers where necessary for advice, audits, or managing risk.

Authorities and Regulators

Law enforcement, courts, regulators, or other government bodies when we are legally required or permitted to do so.

Whenever we share data with third parties, we require them to protect personal data and handle it in accordance with applicable data protection laws.

7. International Data Transfers

Some of our service providers or partners may be located outside the United Kingdom or may store data in other countries.

Where personal data is transferred outside the UK, we take steps to ensure an adequate level of protection, such as:

  • Using countries covered by a UK adequacy decision
  • Implementing UK-approved Standard Contractual Clauses (SCCs) and supplementary measures where appropriate
  • Ensuring contractual commitments and safeguards consistent with UK GDPR requirements

You can contact us for more information about the safeguards used for international transfers.

8. Data Retention

We retain personal data only for as long as necessary to fulfil:

  • The purposes for which it was collected
  • Any legal, regulatory, or contractual requirements
  • Our legitimate business needs (for example, record keeping, dispute resolution)

Retention periods may vary depending on the type of data and the context of processing. When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it.

For client project data processed as a Data Processor, retention and deletion are governed by our contract with the client.

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable core site functionality (essential/strictly necessary cookies)
  • Understand how visitors use the site (analytics/performance cookies)
  • Personalise content and improve user experience
  • Enhance security and detect misuse

You can control cookies through your browser settings and, where implemented, through our on-site cookie banner or preference tools. Disabling certain cookies may affect website functionality.

A more detailed explanation of the cookies we use and your choices is available in our separate Cookie Policy, which you can access from the website footer.

10. Your Rights Under UK GDPR

You have the following rights, subject to certain conditions and exceptions:

  • Right of Access – to obtain confirmation of whether we process your personal data and to request a copy.
  • Right to Rectification – to correct inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”) – to request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing – to request that we limit how we use your data in specific situations.
  • Right to Data Portability – to receive personal data you provided to us in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller where technically feasible.
  • Right to Object – to object to processing based on legitimate interests, including certain direct marketing activities.
  • Right to Withdraw Consent – where processing is based on consent, you may withdraw that consent at any time (this will not affect processing carried out before withdrawal).

To exercise any of these rights, please contact us using the details in Section 15. We may need to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority:

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: +44 (0)303 123 1113

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include:

  • Encryption in transit and/or at rest (where appropriate)
  • Access controls and authentication
  • Network and infrastructure security controls
  • Secure development and testing practices for AI and software solutions
  • Staff training and confidentiality commitments
  • Regular monitoring, audits, and reviews of our security posture

While no system can be completely secure, reasonable steps are taken to minimise risks and protect your information.

12. Children’s Privacy

Our website and services are not intended for children under 16 years of age, and we do not knowingly collect personal data from children in this age group.

If you believe that a child under 16 has provided us with personal data, please contact us so that we can investigate and delete the information where appropriate.

13. Links to Third-Party Websites

Our website may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices, content, or security.

You are encouraged to review the privacy policies of any third-party sites or services you visit.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal obligations, or services.

The “Last Updated” date at the top of this page indicates when it was most recently revised. Any significant changes will be highlighted where appropriate. Your continued use of our website or services after any updates will be taken as acceptance of the revised policy.

15. Contact Information

If you have any questions about this Privacy Policy, Terms of Service, Cookies, or your rights under UK GDPR, please contact us at legal@technoconsultancy.com.

For additional guidance on your data protection rights or online privacy, you may also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk